Cisco Finesse Agent

Finesse makes it easier for you to handle customer phone calls directly through your computer; saving you time and providing better call accuracy.  Additionally, the system creates an immediate and direct link between you and your fellow agents, as well as your supervisors, which helps to streamline your communication. Finesse displays information about active calls and allows you to perform phone functions directly from your computer.

Protect your IT investment and arm your users with proper training through End User University. Show me more information.

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Items covered in this 8 minute training module include:

  • Overview
  • Changing States
  • Call Handling
  • Additional Information

Browse other training modules available exclusively from End User University:

– REDUCE HELP-DESK CALLS
– ELIMINATE EMPLOYEE DOWNTIME
– INCREASE PRODUCT ADOPTION

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