Brief training sample shown. Register to access the full training module.

CISCO 7962 in German

Multilingual – The training can be translated into any language resulting in consistent training and support throughout your entire organization.

Customizable – An exact replica of the end-users’ IP Phone, and can be customized to match your company’s phone number, speed dial names, line extensions, voicemail prompts, soft keys and more.

Flexible – The teachable moment is different for everyone. End users can access training when they need it, with their phone in front of them.

Convenient Support Tool – Your end users and IT staff can use the training as a quick reference to address questions.

Protect your IT investment and arm your users with proper training through End User University. Show me more information.

Register to View the Entire Training Module

Items covered in this 70 minute training module include:

  • Hardware
  • Buttons
  • Logon
  • Adjust Ringer Volume
  • Change Ring Type
  • Change LCD Contrast
  • Adjust Phone Base Angle
  • Call Using the Handset
  • Call Using the Headset
  • Call Using the Speakerphone
  • Call Using the Softkey
  • Answer with the Handset
  • Answer with the Headset
  • Answer with the Softkey
  • Answer with the Speakerphone
  • Place a Call Using Redial
  • Hold and Resume
  • Forward a Call
  • Multiple Call Handling
  • Perform a Consultation Transfer
  • Perform a Blind Transfer
  • Mobile Connect
  • Place a Conference Call
  • Join a Call
  • Park a Call
  • Pick up a Call within a Group
  • i-Diver
  • Services
  • Missed Calls
  • Received Calls
  • Placed Calls
  • Personal Directory
  • Corporate Directory
  • Clear All Directory Calls
  • To Log on to Voicemail
  • Changing Your Password
  • Change Your Greeting
  • Change Your Recorded Name
  • Setup Email Audio Device
  • Voicemail with E-mail
  • Voicemail with Phone
  • Record and Send a Message
  • Transfer to Voicemail
  • Communications Manager
  • Setup and Login
  • Line/Call Forwarding
  • Speed Dials
  • Directory
  • Address Book
  • Fast Dials
  • Mobility Remote Destinations
  • Mobility Access Lists
  • User Settings
  • Unity Assistant
  • Personal Options
  • Phone Menu Preferences
  • Message Playback Preferences
  • Transfer Rules
  • Passwords
  • Greetings
  • Notification Devices
  • Contacts
  • Private Lists
  • Help
  • Expansion Unit
  • Parts
  • Contrast
  • Answer Calls
  • Headset
  • Hold
  • Transfer

Browse other training modules available exclusively from End User University:

– REDUCE HELP-DESK CALLS
– ELIMINATE EMPLOYEE DOWNTIME
– INCREASE PRODUCT ADOPTION

GET STARTED