Avaya Phone Training in British
Multilingual – The training can be translated into any language resulting in consistent training and support throughout your entire organization. Customizable – An exact replica of the end-users’ IP Phone, and can be customized to match your company’s phone number, speed dial names, line extensions, voicemail prompts, soft keys and more.
Flexible – The teachable moment is different for everyone. End users can access training when they need it, with their phone in front of them. Convenient Support Tool – Your end users and IT staff can use the training as a quick reference to address questions.
Items covered in this 17 minute training module include:
- 9608 & 9611 Differences
- Hardware
- Buttons
- Sound Control
- Answering a Call
- Making a Call
- Hold and Transfer
- Conferencing
- Add New Contact
- Call a Contact
- Edit and Delete a Contact
- View History
- Remove and Clear History
- Voicemail
- Call Settings
- Application Settings
- Screen and Sound Settings